We respect, honor, and protect the places where we live and work to help improve our communities and support a more sustainable future for our world. We are focused on minimizing our environmental impact by using responsible business practices and initiatives to eliminate unnecessary waste, reduce water consumption, and use energy more efficiently.

Sustainability is a critical piece of our ESG strategy at Viad. As a company that prides itself on creating experiences, we are aware of how natural resources both enable and impact our experiences and we take pride in being good stewards of our environment. Our commitment to sustainability is ingrained in our business operations, all the way from our employees, customers, and suppliers to our senior management, who oversee our initiatives.

Climate Change

As advocates for and stewards of the environment, we recognize the significance of climate change and our responsibility to play a role in mitigating climate change. We acknowledge that proactively managing climate-related risks and opportunities is crucial for the longevity of our planet and the success of our business. Our Environmental Policy details the potential climate-related risks and opportunities facing Viad and notes processes we have in place for minimizing our impact on the environment. As part of our efforts to fight climate change, we make investments each year to better energy conservation and minimize our environmental footprint.

Environmental Policy

From 2018 to 2021, we invested approximately $30 million toward sustainability-related initiatives. In 2020 and 2021, there were significant reductions of business activity due to the COVID pandemic and our level of investment declined across the business.

Investments in Sustainability (USD) 2021 2020 2019 2018
Sustainability-Related Capital Investments $1,899,616 $3,942,544 $12,854,671 $11,264,172
Percent of Revenue 0.4% 0.9% 1% 0.9%

Monitoring Our Performance

As we strive to improve our environmental performance and reduce our impact, we understand the importance of measuring and monitoring our sustainability efforts. Currently, we track environmental metrics separately for our business units because the distinct services they offer make certain metrics more significant than others for each business unit.


In producing corporate events, exhibitions, conferences, congresses, exhibits and entertainment experiences, GES has a predisposition to create substantial waste. Tracking waste metrics, including landfill diversion rates, and focusing on reducing waste and diverting waste from landfills enables us to create significant impacts.

In 2019, GES diverted 5,830 tons of carpet, graphics, and general waste from landfills, and we continue to strive toward our goal of contributing zero waste to landfills.

GES Sustainability


On the other hand, as an attractions and hospitality company, Pursuit’s most impactful metrics include energy consumption and efficiency metrics, as operating lodging and experiences can be energy intensive. Tracking consumption metrics as well as understanding the context behind these numbers allows us to thoughtfully assess our performance. In 2020 and 2021, lower visitation and occupancy led to an increase in resource use per guest. As visitation increases, we look forward to rebalancing our metrics and continuing to strive to improve them.

Pursuit Sustainability

Energy Consumption at Pursuit

Attractions 2021 2020 2019 2018
Guests Served1, 2 721,967 345,429 1,453,899 1,495,071
Electricity (KWh) per guest3 3.3 6.7 1.9 1.8
Natural Gas (CF) per guest3 0.6 1.3 0.4 0.3
Fuel (Gallons) per guest3, 4 0.9 0.9 0.4 0.4
Hospitality 2021 2020 2019 2018
Room Nights Occupied1, 5 304,267 188,944 201,758 175,851
Electricity (KWh) per room/night3 54 69 39 54
Natural Gas (MCF) per room/night3 0.27 0.33 0.25 0.27

1 COVID-19 has had a significant impact on the number of guests served and room nights provided in 2020 and 2021. Given the fixed nature of many of our utilities, our per-guest and per-room-night figures have increased, however we are optimistic those figures will have a marked improvement in 2022 as international leisure travel recovers.
2 Number of guests served is based on attraction ticket holders. It does not include guests within restaurant, retail or other ancillary businesses.
3 Resource consumption includes consumption that supports the primary experience as well as onsite restaurants, retail, other ancillary operations, staff accommodations and related.
4 Fuel consumption includes fuel consumed by our boat and motorcoach fleet as well as generators to power the facilities when external electricity providers are not available. It does not include fuel consumed by support vehicles.
5 In 2019 we added nine new lodging properties to our portfolio, increasing our capacity, which we were unable to fill in 2020 due to pandemic impacts.